Our return policy is 30 days for refund only if the item is unopened and in original new condition. If item has been used than item can not be returned. Shipping charges are paid by buyer and buyer will be assessed a restocking fee of 20%. If the items are returned without return authorization (without RMA number), without shipping tracking information, and without return authorization email from US Poly Pack, they are NOT eligible for any refund. Defective products are subjected to testing on our end in which will require a sample to be sent to us for further confirmation and testing. We only accept/test/refund/replace defective products within 30 days when the order items have been received.
You must contact US Poly Pack prior to sending back a return for refund or return for exchange. We will issue you a return merchandise authorization number (RA) that must appear on the outside of the return box. We cannot accept return shipments that do not have an RA numbers listed on the box. If a damaged and/or defective product is returned without a return authorization (RA), the customer will not be eligible to receive a replacement or refund.